We are neither a consumer champion nor a trade body. We operate independently to ensure fairness in every case.
Our aim is to build a bridge between both sides, helping to ensure the right resolution.
We are neither a consumer champion nor a trade body. We operate independently to ensure fairness in every case.
Our aim is to build a bridge between both sides, helping to ensure the right resolution.

CONSUMERS

“I contacted The Furniture Ombudsman and was assigned to Judith Turner. I cannot praise and thank her enough; she was professional, sympathetic and dealt with every one of my emails in a swift and understanding manner. Thank you again for all your help.”
Joan Potts
“Our experience with The Furniture Ombudsman has been a pleasant and a stress free one. The initial form was simple to fill out online, then it seemed to be within a few days that there was a solution to the issue. The Furniture Ombudsman is able to speak to high ranking members of companies; this is probably why our issue got resolved so quickly. I would recommend anyone to use this service. Thank you and keep doing what you do.“
Mark Johnstone
“We found the services of The Furniture Ombudsman to be very efficient and our case was resolved with a positive outcome. We were really happy and would like to thank you for your services.”
Chris Hanlon
“The service was simple to understand and we felt as though our case was heard and dealt with quickly.”
Ian Pogson
“We would both like to sincerely thank you for your most valued help and support in resolving this. What we thought was going to be a long drawn out affair was made so much easier knowing we had such a reassuring and helpful contact in you. You have made us both very happy.”
Bill & Lorraine Sherman

RETAILERS

“Adherence to a Code of Practice ensures we constantly strive to improve our customer service and, discussions and meetings with The Ombudsman provide essential information to achieve that. The service is fantastic – their staff take time to understand your business and work with you to reach independent resolutions that are fair to both parties. Training is another vital element of the membership, particularly in relation to relevant legislation changes. Joining the scheme sends out a message that inspires customers; Homebase is a member of The Furniture Ombudsman, offering consumers independent advice, guidance, and more importantly, protection. “
Brenda McNamara, Homebase
“Our membership with The Furniture Ombudsman allows us to benchmark our performance against our aim to achieve the highest possible standards of service. The expert advice offered by The Ombudsman allows us to keep pace with any changes in the legislation and customer expectations. We rate the services of The Ombudsman as excellent.”
Paul Wright, Marks & Spencer
“Our core purpose is Better Homes, Better Lives. We aim to help millions of people improve their homes and want our customers to feel they can buy from us with confidence. Membership of The Furniture Ombudsman helps us do this. “
Sally Clifton, B&Q
“Membership with The Furniture Ombudsman allows us to show to internal and external audiences that we operate a true service culture and are willing to be bound by a third party in our decision making. This helps us to inspire confidence in our product and service right from considering a purchase, to consultation, decision making and post-sale. The Ombudsman regularly updates us on consumer law changes and ensures that our interpretation of what can be complex matters is correct. It makes law and process simple for all, allowing us to focus on our customer. The staff are always welcoming and supportive, whether on the phone or in person. The most important thing for us is the quick and consistent approach they offer. First class service!”
Martin Guest, Bathstore
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