We are an independent, not-for-profit organisation set up in 1992 to deal with and resolve disputes between consumers and traders in the retail
, and home improvement
Our Alternative Dispute Resolution (ADR)
services are free of charge for consumers and we work hard to ensure we reach an outcome that is fair for both parties.
Our service is designed to help our members
understand their obligations to consumers and equip them with the skills needed to fairly resolve customer complaints on their own.
The Furniture Ombudsman is approved by the Chartered Trading Standards Institute, is a member of the Ombudsman Association, and works closely with the following professional bodies.