• For our retail members we are a crucial part of business, working together to improve their consumer care. Explore the benefits to hear how.
  • We work with members both before and after complaints arise to help them understand the law, raise standards and inspire consumer confidence.
  • We don’t just hear disputes, we provide valuable training and support that helps businesses to learn lessons and improve for the future.
  • Formally established by Government in 1992, we have a unique heritage and a reputation for independence, fairness and the highest standards.

Our Training Courses

The Furniture Ombudsman offers a range of training courses covering customer service, consumer and retail law and complaint management. We provide the knowledge and context to ensure that you are equipped to resolve customer complaints and to understand how legislation can affect your business.   All of our courses draw upon the vast experience of The Furniture Ombudsman, gained through our handling of thousands of retail, furniture and home improvement related complaints and disputes each year.    

Open Training Courses

Dates of our current open training courses are shown on the Eventbrite calendar to the right.  

In-house Training

Our training courses can be delivered in-house and tailored to suit your specific needs. We also offer a range of other training courses throughout the year for both members and non-members. To discuss your requirements in more details please contact us, call 0333 241 3209, or e-mail info@thefurnitureombudsman.org  
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