• For our retail members we are a crucial part of business, working together to improve their consumer care. Explore the benefits to hear how.
  • We work with members both before and after complaints arise to help them understand the law, raise standards and inspire consumer confidence.
  • We don’t just hear disputes, we provide valuable training and support that helps businesses to learn lessons and improve for the future.
  • Formally established by Government in 1992, we have a unique heritage and a reputation for independence, fairness and the highest standards.

Our Training Courses

The Furniture Ombudsman offers a range of training courses covering customer service, consumer and retail law and complaint management. We provide the knowledge and context to ensure that you are equipped to resolve customer complaints and to understand how legislation can affect your business.

 

All of our courses draw upon the vast experience of The Furniture Ombudsman, gained through our handling of thousands of retail, furniture and home improvement related complaints and disputes each year.

   

Open Training Courses

Dates of our current open training courses are shown on the Eventbrite calendar to the right.

 

In-house Training

Our training courses can be delivered in-house and tailored to suit your specific needs. We also offer a range of other training courses throughout the year for both members and non-members.

To discuss your requirements in more details please contact us, call 0333 241 3209, or e-mail info@thefurnitureombudsman.org

 
This course will provide delegates with the principles of consumer legislation and the information they need to understand issues surrounding vulnerable complainants. The course draws from the experience of The Furniture Ombudsman in handling consumer disputes for 25 years.

22/06/2017


09:30AM – 16:00PM (BST)
Our two-day City & Guilds accredited course will help you understand your legal obligations to customers, how to improve customer satisfaction with complaint resolution and educate your workforce.

On the first day, you’ll come to understand the legal and regulatory framework related to consumer law; the various acts governing consumer rights, how contracts are defined and how compensation can be negotiated and agreed. The second day covers consumer complaints, how to negotiate and the best language to use.

This course is fully accredited by City & Guilds.

11 and 12 July 2017

7 and 8 November 2017
all day (lunch provided)
The course covers the latest Trading Standards guidance released in December 2016 in relation to pricing, self-regulation, and the role of regulatory bodies within the consumer landscape. We will discuss specific examples, including sale prices, retail prices, price comparisons and free offers, relevant case law and ASA decisions.

05/07/2017

9:30am - 3:30pm (lunch provided)
This course provides delegates with a comprehensive understanding of consumer legislation and the issues surrounding bed and mattress complaints. We discuss legal definitions and regulations, such the Sale of Goods Act and Distance Selling Regulations, before identifying the most common types of bed and mattress sector complaints.

28/09/2017


9:30am - 3:30pm (lunch provided)
This course provides delegates with a comprehensive understanding of consumer legislation and the issues surrounding upholstery complaints. We discuss legal definitions and regulations, such the Sale of Goods Act and Distance Selling Regulations, before identifying the most common types of complaints in the upholstery sector.

26/10/2017


9:30am - 3:30pm (lunch provided)
This course provides delegates with a comprehensive understanding of consumer legislation and the issues surrounding home improvement complaints. We discuss legal definitions and regulations, such the Sale of Goods Act and Distance Selling Regulations, before identifying the most common types of complaints in the Home Improvement sector.

28/11/2017


9:30am - 3:30pm (lunch provided)
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