We are neither a consumer champion nor a trade body. We operate independently to ensure fairness in every case.
Our aim is to build a bridge between both sides, helping to ensure the right resolution.
We are neither a consumer champion nor a trade body. We operate independently to ensure fairness in every case.
Our aim is to build a bridge between both sides, helping to ensure the right resolution.
Our People
The lead staff at The Furniture Ombudsman have traditionally been legally qualified professionals such as barristers and solicitors. Our dispute resolution team includes legally and professionally qualified staff, many of whom have worked in retail.
The Board of Directors
Our Board draws upon the knowledge of individuals who have relevant experience in retail, finance, law and consumer protection. The Board also helps to safeguard the Ombudsman’s interests so that it is free to operate effectively and independently.
Standards Board
To help preserve our independence and provide an invaluable set of checks and balances on our work, the Standards Board for The Furniture Ombudsman acts to oversee our ADR service. All Standards Board Members share our vision of inspiring consumer confidence and raising industry standards and do so on a voluntary basis.
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