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Established by the government (OFT) in 1992, we are an independent not-for-profit organisation which specialises in providing Alternative Dispute Resolution services for consumers and businesses in the retail, furniture and home improvement sectors.

We can look at disputes about retail goods and associated services, such as fitting and installation.

Below are some examples of the product ranges that our services cover. To view the full list of products, please click here.

We are committed to inspiring consumer confidence and raising standards. Our members are bound by our Code of Practice, and where required we can make decisions to ensure all parties end up with a fair and reasonable outcome. Even if the retailer is not a member, we may still be able to assist.

Is your dispute with one of our registered Full Members?

           Click here for a full list, then click on the relevant link below;


If you require application forms regarding a dispute, you can either click here or you can contact us by phone on 0845 653 2064 or email and we will be happy to send them to you.