Latest Covid-19 update: We have the infrastructure and procedures in place to ensure we remain operational and our team are working tirelessly to limit any disruption to our services.
You can still contact us by phone 0333 241 3209 or by email firstname.lastname@example.org
From homewares to perfume, stationery to clothes, this guide is for disputes arising from retail purchases, in shops or online.
It's important to allow the retailer time to put things right. That's why we can only take on a case if the item was purchased over three months ago or you have a letter from the retailer confirming they can no longer handle your complaint.