Making a complaint about a home improvement installation

The Furniture Ombudsman
Making a complaint about a home improvement installation
Home improvement covers things like a new kitchen or bathroom, a conservatory or loft extension and fitted bedroom furniture. Your complaint may relate to the products or an installation service, or both.
It’s important to allow the retailer time to put things right. That’s why we can only take on a case if the item was purchased over three months ago or you have a letter from the retailer confirming they can no longer handle your complaint.
Checklist
Talk to retailer
Keep note of all documentation and evidence
Be calm but assertive
Give them a chance to put things right
Not satisfied?
To download a paper application form and send it back to us, click here.
1
Fill out our complaint form
2
Let us investigate
3
An independent expert may need to visit your home to inspect the work completed
4
An impartial, fair report is produced
5
We review all the evidence and work with all parties to reach a resolution. Our judgements are binding where necessary
To learn more, visit our FAQ and Resources area.
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