Latest Covid-19 update:
Due to the operation status of many of our members and external expert advice and independent inspection services provided by
third parties unable to be carried out, we have taken the difficult decision to temporarily place cases on hold. We are still
accepting applications from consumers and these will be reviewed as a matter of urgency, once we resume normal operations.
In an emergency we encourage you to contact the Ombudsman, by emailing firstname.lastname@example.org
Making a complaint about a home improvement installation
Making a complaint about a
home improvement installation
Home improvement covers things like a new kitchen or bathroom, a conservatory or loft extension and fitted bedroom furniture. Your complaint may relate to the products or an installation service, or both.
It’s important to allow the retailer time to put things right. That’s why we can only take on a case if the item was purchased over three months ago or you have a letter from the retailer confirming they can no longer handle your complaint.