Making a complaint about a furniture or furnishings purchase

The Furniture Ombudsman
Making a complaint about a furniture or furnishings purchase
The kinds of products covered here include beds, sofas, chairs, tables, wardrobes, cabinets, curtains and flooring.
It’s important to allow the retailer time to put things right. That’s why we can only take on a case if the item was purchased over three months ago or have a letter from the retailer confirming they can no longer handle your complaint.
8,000+
retail outlets are covered by our services
Checklist
Talk to retailer
Keep note of all documentation and evidence
Be calm but assertive
Give them a chance to put things right
Not satisfied?
To download a paper application form and send it back to us, click here.
1
Fill out our complaint form
2
Let us investigate
3
We’ll work with you and the retailer together to reach a resolution. Our judgements are binding where necessary
To learn more, visit our FAQ and Resources area.
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