If your dispute is with one of our members, visit the How to complain page to begin your complaint application.
If an expert inspection is required it will be free of charge and we’ll organise it all for you.
My dispute is with a
If your dispute is with a non-member, we cannot resolve your case with the retailer directly. However, we can carry out an expert inspection which can help you resolve the dispute yourself. Follow the steps below to choose which report is right for you.
Which expert inspection do I need?We offer two types of report - Independent Smart Report and Independent Expert Report.
Independent Smart Report
Produced by the FIRA Service Technicians at the behest of The Furniture Ombudsman, the Independent Smart Report is ideal for providing the consumer and retailer with an indication of the validity of the issues in dispute,the cause and the appropriate remedy where possible.
Together with a succinct description of the issues found, where appropriate each report contains digitally produced images to illustrate the technicians findings.
Suitable for soft furnishings, upholstery, cabinets, wooden furniture & beds.
Commissioned extensively by consumers, lawyers and the adjudicating staff at The Furniture Ombudsman, this report is designed to provide the parties with a document which identifies the issues in dispute and answers specific instructions and commenting further where relevant.
Each report contains digital images of the item in order to illustrate any faults found. Where possible the report will equip the parties with the possible solutions available in order make cost effective repairs and the number of man hours involved in doing so.
Inspections are prepared by consultants selected from a pool of trusted independent experts located throughout the UK. Each consultant prepares the report in preparation for use in Dispute Resolution or where required - formal litigation before the Court.
Home improvement installations such as kitchens, bathrooms and bedrooms.
Also soft furnishings, upholstery, cabinets, wooden furniture and beds where litigation is involved.
Fees start at £350 including VAT, and vary on a case-by-case basis.