Yorkshire furniture company joins industry ombudsman

A furniture manufacturer and online retailer, based in Yorkshire, has joined The Furniture Ombudsman to show its ongoing commitment to customer satisfaction.

Heartland Interiors Ltd is a manufacturer and direct online retailer of pine and oak furniture, supplementing its own range with fine pieces sourced worldwide.

The Furniture Ombudsman specialises in providing Alternative Dispute Resolution solutions for consumers and retailers in the furniture and home improvement industries. It also aims to raise standards, improve service and inspire consumer confidence.

Jon Giles, a director at Heartland Interiors, said “Obviously we always aim never to need the Ombudsman’s excellent services for ourselves, but we’re pleased and proud to have been invited to join our industry’s efforts to offer the highest possible standards of quality and service for all our customers”

Kevin Grix, Chief Ombudsman and Chief Executive of The Furniture Ombudsman, said: “It is always pleasing when a retailer wishes to highlight their responsible business practices, and we are therefore delighted to welcome Heartland Interiors as members of The Furniture Ombudsman. Our key aims are to inspire consumer confidence and help raise industry standards, and our ability to achieve these increases with each business that becomes a member of our service.”

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