The Furniture Ombudsman to be represented on the UK Customer Experience Awards judging panel


Alexandra Dobocan, Head of Communications and PR, The Furniture Ombudsman


Alexandra Dobocan, Head of Communications and PR at The Furniture Ombudsman will be part of the panel of judges at this year’s UK Customer Experience Awards, which will announce its winners on the 28th of September, 2017.

The UK Customer Experience Awards was launched eight years ago and this year 200 companies are expected to submit an entry. The scoring methodology and criteria are endorsed by leading international business school, Cranfield School of Management.

The Furniture Ombudsman is a not-for-profit, government approved, membership organisation that offers alternative dispute resolution, advice and training, to the retail, furniture and home improvement industries.  The Ombudsman has been supporting the customer service functions of industry leading businesses for the past 25 years. Some of its members include the likes of Tesco, Marks & Spencer, DFS, House of Fraser, Homebase, Bathstore and many more.

The entrants are made up of organisations of all sizes and sectors. Entries in previous years have included the likes of Nationwide Building Society, Microsoft, Virgin Media, VW, Hungry Horse, Amicus Horizon, Ocado, UCAS, Royal London, NowTV, Sky, Barclays, HSS as well as many SMEs.

Alexandra Dobocan, Head of communications and PR, The Furniture Ombudsman, says: “Entering an Award can be a very exciting and rewarding endeavour for any organisation. I am delighted to have been selected to judge these businesses on their initiatives. Customer service is in the DNA of our organisation and one of the reasons we exist is to improve the customer experience in the UK. I am therefore excited to see what colleagues from other industries are doing to raise standards.”

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