Latest Covid-19 update:
Due to the operation status of many of our members and external expert advice and independent inspection services provided by
third parties unable to be carried out, we have taken the difficult decision to temporarily place cases on hold. We are still
accepting applications from consumers and these will be reviewed as a matter of urgency, once we resume normal operations.
In an emergency we encourage you to contact the Ombudsman, by emailing firstname.lastname@example.org
Joining hundreds of other retailers as a member of the The Furniture Ombudsman has a wide range of benefits.
Assure your customers. Give them the peace of mind that in the unlikely event that something goes wrong there is a clear route to a fair resolution.
Raise standards. We work with our members to ensure they meet their obligations and to become better equipped to deal with their customers.
We are an independent, not for profit organisation and fairness is at the heart of everything we do.
Our comprehensive training courses provide you and your staff with industry-standard skills and knowledge to enable you to better look after your consumers and raise standards.
Join together with hundreds of other leading businesses, from sole traders, to family businesses and high street retailers.
Access to legal experts. All of our members have unlimited access to our advice helpline. This connects our members with our in-house legal experts who can offer helpful guidance about consumer law and complaint resolution.
Online case management. Our members have access to our online case management system to view any live dispute.
Our independent experts can carry out technical inspections and be called upon to act as expert witnesses.
Reduce legal costs for you and your customers. Settling a dispute early through ADR reduces the risk of incurring large legal fees.
We help our members to understand and comply with new legislation.
Gain access to industry data designed to highlight trends and encourage raising standards.