Kevin Grix, CEO of The Furniture Ombudsman, was re-elected onto the Executive Committee of the Ombudsman Association (OA). This will be Mr Grix’s second term, which means he will support the OA for another two years.
Mr Grix joins the Committee alongside Kieran FitzGerald (Garda Síochána Ombudsman Commission), Kathryn Stone OBE (Legal Ombudsman), Nick Bennett (Public Service Ombudsman, Wales), Anthony Arter (Pensions Ombudsman), Mick King (Local Government and Social Care Ombudsman), and Caroline Wayman (Financial Service Ombudsman).
The Executive Committee supports the OA and its members to keep in line with its vision that:
- It is straightforward and simple for people to complain;
- people making a complaint are listened to and treated fairly;
- a complaint is dealt with quickly, fairly and effectively at the earliest stage by suitably trained staff;
- people have access to an ombudsman in all areas of consumer and public services;
- the learning from a complaint is used to improve services.
Kevin Grix, CEO of The Furniture Ombudsman, says: “I believe it is important that the Ombudsman Association is at the centre of any developments within the ADR landscape and remains best placed to continue to meet the needs of its stakeholders. I have a particular interest in the service standards framework which represents an exciting opportunity for the Association to drive forward with recommendations for improvement now and in the future.”