We are neither a consumer champion nor a trade body. We operate independently to ensure fairness in every case.
Our aim is to build a bridge between both sides, helping to ensure the right resolution.
We are neither a consumer champion nor a trade body. We operate independently to ensure fairness in every case.
Our aim is to build a bridge between both sides, helping to ensure the right resolution.
2nd October, 2015

A kitchen retailer, with two showrooms in Lancing and Hove, has joined the industry ombudsman to show its ongoing commitment to customer satisfaction. The Kitchen Store, a privately owned kitchen retailer which offers a complete service from design through to …

Sussex furniture retailer joins industry ombudsman Read More »

17th September, 2015

Industry leaders join forces to promote consumer safety legislation through the Consumer Protection Alliance Of the 258 house fire related deaths last year, 146 occurred in homes without a working fire alarm (Source: Electrical Safety First website: www.electricalsafetyfirst.org.uk) Four industry leaders …

Consumer Protection Alliance Read More »

We take it for granted that our boilers, cookers and gas fires are safe, but if they are badly fitted and poorly serviced you could be at risk from carbon monoxide poisoning, gas leaks, fires and explosions. The Dispute Resolution …

Industry Ombudsman Pledges Support for Gas Safety Week Read More »

17th June, 2015

A furniture manufacturer and online retailer, based in Yorkshire, has joined The Furniture Ombudsman to show its ongoing commitment to customer satisfaction. Heartland Interiors Ltd is a manufacturer and direct online retailer of pine and oak furniture, supplementing its own …

Yorkshire furniture company joins industry ombudsman Read More »

30th April, 2015

Certsure has appointed The Furniture Ombudsman as a provider of Alternative Dispute Resolution (ADR) services. Certsure, which operates the NICEIC and ELECSA brands, has been assessing the electrical competence of electricians in the home improvement sector for over fifty years …

Certsure appoints the Furniture Ombudsman Read More »

30th March, 2015

The Furniture Ombudsman is urging retailers to ensure they are aware of key changes to consumer law brought about by a new Consumer Rights Act introduced today. “This important piece of retail legislation will fundamentally affect the way that retailers …

Furniture retailers alerted to new Consumer Rights Act Read More »

6th February, 2015

A representative of The Furniture Ombudsman is one of five members newly elected to the Ombudsman Association’s Executive Committee at the Annual Meeting on 14 May 2015 to serve alongside the current members. Kevin Grix, the Chief Executive and Chief …

Furniture Ombudsman Chief Executive is elected to Association’s Executive Committee Read More »

13th November, 2014

Customers of Tesco Kitchens please click here to read an important announcement from Tesco Stores Limited.

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