We are neither a consumer champion nor a trade body. We operate independently to ensure fairness in every case.
Our aim is to build a bridge between both sides, helping to ensure the right resolution.
We are neither a consumer champion nor a trade body. We operate independently to ensure fairness in every case.
Our aim is to build a bridge between both sides, helping to ensure the right resolution.
20th September, 2016

  One of the ways we raise industry standards here at The Furniture Ombudsman is through training. We believe that quality training is key in improving performance and inspiring consumer confidence. To give the best chance to all of our …

Raising standards through training Read More »

23rd August, 2016

  Our pool of retail members grew by 13.5% in 2015, according to the latest figures. Our teams managed a total of 3,968 disputes in 2015. Some of the product categories disputes were filed under include upholstery (56%), cabinetry and beds …

More consumers protected by The Furniture Ombudsman Read More »

29th July, 2016

  Dunstable based Ultimate Bathroom Design joins The Furniture Ombudsman (TFO) to pledge its ongoing commitment to customer satisfaction. This means Ultimate Bathroom Design are continuing to raise their standards and as a by-product, consumers can benefit from the expertise …

Ultimate Bathroom Design joins The Furniture Ombudsman Read More »

26th April, 2016

London Cabinet Makers, joins The Furniture Ombudsman (TFO) to pledge its ongoing commitment to customer satisfaction. This means London Cabinet Makers are continuing to raise their standards and as a by-product, consumers can benefit from the expertise of The Furniture …

London Cabinet Makers joins The Furniture Ombudsman Read More »

15th March, 2016

Dispute Resolution Ombudsman has appointed Alexandra Dobocan as the Head of Communications and PR. She will oversee the organisation’s internal and external communication, engage with members, non-members and the press, as well as facilitate events and training. Alexandra Dobocan has …

Dispute Resolution Ombudsman appoints Head of Communications and PR Read More »

4th November, 2015

Topps Tiles, one of the leading tile and wood flooring specialist in the UK, joins The Furniture Ombudsman (TFO) to pledge its ongoing commitment to customer satisfaction. This means Topps Tiles are continuing to raise their standards and as a …

Topps Tiles joins The Furniture Ombudsman Read More »

27th October, 2015

The Dispute Resolution Ombudsman, which incorporates The Furniture Ombudsman, is pleased to announce plans to work in partnership with the Gas Safe Register to promote gas safety messages to businesses and consumers. The Ombudsman covers the retail, furniture and home …

The Dispute Resolution Ombudsman and the Gas Safe Register partner up to help raise awareness and save lives Read More »

13th October, 2015

We take it for granted that our boilers, cookers and gas fires are safe, but if they are badly fitted and poorly serviced you could be at risk from carbon monoxide poisoning, gas leaks, fires and explosions. The Dispute Resolution …

Industry Ombudsman Pledges Support for Gas Safety Week Read More »

2nd October, 2015

A kitchen retailer, with two showrooms in Lancing and Hove, has joined the industry ombudsman to show its ongoing commitment to customer satisfaction. The Kitchen Store, a privately owned kitchen retailer which offers a complete service from design through to …

Sussex furniture retailer joins industry ombudsman Read More »

17th September, 2015

Industry leaders join forces to promote consumer safety legislation through the Consumer Protection Alliance Of the 258 house fire related deaths last year, 146 occurred in homes without a working fire alarm (Source: Electrical Safety First website: www.electricalsafetyfirst.org.uk) Four industry leaders …

Consumer Protection Alliance Read More »

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