We are neither a consumer champion nor a trade body. We operate independently to ensure fairness in every case.
Our aim is to build a bridge between both sides, helping to ensure the right resolution.
We are neither a consumer champion nor a trade body. We operate independently to ensure fairness in every case.
Our aim is to build a bridge between both sides, helping to ensure the right resolution.
16th December, 2016

  We all come to work every day with important roles to fill, we love our jobs and strive to work to the highest standards on every case and during every interaction we have with consumers and traders. However, outside

8th November, 2016

The Institute of Kitchen, Bedroom & Bathroom Installers (iKBBI) announced that it had been granted permission, by The Secretary of State, to change its name with immediate effect. The announcement comes as the government-sanctioned organisation celebrates its tenth anniversary, which

7th November, 2016

We aware that Betta Living has been placed into Administration. Until we are able to ascertain from the Administrators of Betta Living whether they will uphold the terms of our conciliations and adjudications, all outstanding disputes lodged with us concerning Betta

26th October, 2016

The Furniture Makers’ Company, the furnishing industry’s charity, is delighted to announce North East manufacturer Godfrey Syrett as winner of the 2016 Sustainability Award. Established in 1947, Godfrey Syrett is a UK manufacturer of furniture solutions for the education, accommodation,

20th October, 2016

What is Alternative Dispute Resolution? Alternative Dispute Resolution (ADR) is a process used to resolve disputes between two parties and acts as an alternative to going to court. It is entered into voluntarily by the parties, hence the key to

HSL Chairs, joins The Furniture Ombudsman (TFO) to pledge its ongoing commitment to customer satisfaction. This means HSL Chairs are continuing to raise their standards and as a by-product, consumers can benefit from the expertise of The Furniture Ombudsman for

14th October, 2016

Sonnaz Upholstery joins The Furniture Ombudsman (TFO) to pledge its ongoing commitment to customer satisfaction. This means Sonnaz Upholstery is continuing to raise their standards and as a by-product, consumers can benefit from the expertise of The Furniture Ombudsman for

21st September, 2016

  The Association of Master Upholsterers & Soft Furnishers (AMUSF) joins The Furniture Ombudsman (TFO) as an affiliate member, to pledge its ongoing commitment to helping the industry improve. This means AMUSF is continuing to raise standards and the organisations

20th September, 2016

  One of the ways we raise industry standards here at The Furniture Ombudsman is through training. We believe that quality training is key in improving performance and inspiring consumer confidence. To give the best chance to all of our

23rd August, 2016

  Our pool of retail members grew by 13.5% in 2015, according to the latest figures. Our teams managed a total of 3,968 disputes in 2015. Some of the product categories disputes were filed under include upholstery (56%), cabinetry and beds

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