We are neither a consumer champion nor a trade body. We operate independently to ensure fairness in every case.
Our aim is to build a bridge between both sides, helping to ensure the right resolution.
We are neither a consumer champion nor a trade body. We operate independently to ensure fairness in every case.
Our aim is to build a bridge between both sides, helping to ensure the right resolution.
2nd May, 2019

  “A consumer bought garden furniture from us last summer and has just contacted us, complaining that the furniture has degraded over the winter and is now not fit for them to use for another summer season. We don’t think

24th December, 2018

In this article, we explore your legal rights when returning goods and trying to claim your money back.   When the rush of the festive season is over, the January sales present a further opportunity to hit the shops. For

5th December, 2018

  Brook + Wilde has joined The Furniture Ombudsman (TFO) in a proactive move to offer their clients additional security that should something go wrong, they can take their complaint to The Furniture Ombudsman free of charge.   About Brook

4th December, 2018

“Guaranteed in time for Christmas”  is seen all too often at this time of year and is a phrase which we as consumers rely on – but are we right to do so? In this article, we consider the legal

24th May, 2018

Tapi joins The Furniture Ombudsman (TFO) to pledge its ongoing commitment to customer satisfaction. This means Tapi is maintaining and reinforcing its high standards with consumers now benefiting from the expertise of The Furniture Ombudsman for free. Customers of Tapi

12th April, 2018

The Furniture Ombudsman is the new ADR provider of the British Association of Removers (BAR), starting April 2018. Before partnering with The Furniture Ombudsman, BAR was collaborating with The Property Ombudsman to give consumers who use the services of BAR

9th March, 2018

Faced with a potentially huge selection of furniture, it is easy to see how consumers get confused and find it difficult to make the right choices. Furniture sellers themselves recognise the concept of buyer fatigue which can occur even more

13th December, 2017

The Ombudsman is delighted to announce the appointment of four new staff members who will help the organisation further its aim of raising industry standards and inspiring consumer confidence. Gary Bennett, Ombudsman; Chloe Lewis, Assistant Ombudsman; and Ashley Howkins, Consumer

12th July, 2017

The Furniture Ombudsman managed a total of 5,903 disputes in 2016. This was a 48.7% increase from the previous year, when the Ombudsman dealt with 3,968 cases. The number of disputes was impacted by more traders joining the scheme. Some

21st June, 2017

    Multiyork, joins The Furniture Ombudsman (TFO) to pledge its ongoing commitment to customer satisfaction.   This means Multiyork is maintaining and reinforcing its high standards with consumers now benefiting from the expertise of The Furniture Ombudsman for free.

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