We are neither a consumer champion nor a trade body. We operate independently to ensure fairness in every case.
Our aim is to build a bridge between both sides, helping to ensure the right resolution.
We are neither a consumer champion nor a trade body. We operate independently to ensure fairness in every case.
Our aim is to build a bridge between both sides, helping to ensure the right resolution.
21st June, 2017

    Multiyork, joins The Furniture Ombudsman (TFO) to pledge its ongoing commitment to customer satisfaction.   This means Multiyork is maintaining and reinforcing its high standards with consumers now benefiting from the expertise of The Furniture Ombudsman for free.

16th June, 2017

    The Furniture Makers’ Company, the furnishing industry’s charity, is calling for entries for its prestigious Sustainability Award. Now in its sixth year, the Sustainability Award recognises improvements in sustainability in relation to manufacturing of furniture, beds and bedding,

14th June, 2017

  Kevin Grix, CEO of The Furniture Ombudsman, was re-elected onto the Executive Committee of the Ombudsman Association (OA). This will be Mr Grix’s second term, which means he will support the OA for another two years. Mr Grix joins

  Trade associations from across the UK furniture and interiors industries have come together to form the Furniture and Interiors Education, Skills and Training Alliance (FIESTA), which will address the threat of a widening skills gap.   The new Alliance aims

12th May, 2017

Are you ready for the Apprenticeship Levy? The Furniture Makers’ Company, the furnishing industry’s charity, is organising a one-day conference to inform the UK furnishing industry about the implications of the forthcoming Apprenticeship Levy and wider educational issues affecting the

25th April, 2017

Abey Furnishings joins The Furniture Ombudsman (TFO) to pledge its ongoing commitment to customer satisfaction. This means Abby Furnishings is continuing to raise its standards and as a by-product, consumers can benefit from the expertise of The Furniture Ombudsman for

11th April, 2017

The Furniture Ombudsman appoints two new members to its independent Standards Board, effective immediately. Dr Naomi Creutzfeldt from the University of Westminster and Ed Duggan, CFO at Fishpools, join the existing Standards Board team on a voluntary basis, and will

27th March, 2017

The Furniture Ombudsman is moving into new premises that will be fully operational starting the 3rd of April

6th March, 2017

    Alexandra Dobocan, Head of Communications and PR at The Furniture Ombudsman will be part of the panel of judges at this year’s UK Customer Experience Awards, which will announce its winners on the 28th of September, 2017. The

9th February, 2017

  Damian Walters, Chief Executive of the British Institute of Kitchen, Bedroom & Bathroom Installation (BiKBBI), is attempting to raise £100,000 for The Furniture Makers’ Company, the furnishing industry’s charity, by scaling the icy precipices of Mount Everest later this

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