We are neither a consumer champion nor a trade body. We operate independently to ensure fairness in every case.
Our aim is to build a bridge between both sides, helping to ensure the right resolution.
We are neither a consumer champion nor a trade body. We operate independently to ensure fairness in every case.
Our aim is to build a bridge between both sides, helping to ensure the right resolution.
24th May, 2018

Tapi joins The Furniture Ombudsman (TFO) to pledge its ongoing commitment to customer satisfaction. This means Tapi is maintaining and reinforcing its high standards with consumers now benefiting from the expertise of The Furniture Ombudsman for free. Customers of Tapi

12th April, 2018

The Furniture Ombudsman is the new ADR provider of the British Association of Removers (BAR), starting April 2018. Before partnering with The Furniture Ombudsman, BAR was collaborating with The Property Ombudsman to give consumers who use the services of BAR

9th March, 2018

Faced with a potentially huge selection of furniture, it is easy to see how consumers get confused and find it difficult to make the right choices. Furniture sellers themselves recognise the concept of buyer fatigue which can occur even more

13th December, 2017

The Ombudsman is delighted to announce the appointment of four new staff members who will help the organisation further its aim of raising industry standards and inspiring consumer confidence. Gary Bennett, Ombudsman; Chloe Lewis, Assistant Ombudsman; and Ashley Howkins, Consumer

12th July, 2017

The Furniture Ombudsman managed a total of 5,903 disputes in 2016. This was a 48.7% increase from the previous year, when the Ombudsman dealt with 3,968 cases. The number of disputes was impacted by more traders joining the scheme. Some

21st June, 2017

    Multiyork, joins The Furniture Ombudsman (TFO) to pledge its ongoing commitment to customer satisfaction.   This means Multiyork is maintaining and reinforcing its high standards with consumers now benefiting from the expertise of The Furniture Ombudsman for free.

16th June, 2017

    The Furniture Makers’ Company, the furnishing industry’s charity, is calling for entries for its prestigious Sustainability Award. Now in its sixth year, the Sustainability Award recognises improvements in sustainability in relation to manufacturing of furniture, beds and bedding,

14th June, 2017

  Kevin Grix, CEO of The Furniture Ombudsman, was re-elected onto the Executive Committee of the Ombudsman Association (OA). This will be Mr Grix’s second term, which means he will support the OA for another two years. Mr Grix joins

  Trade associations from across the UK furniture and interiors industries have come together to form the Furniture and Interiors Education, Skills and Training Alliance (FIESTA), which will address the threat of a widening skills gap.   The new Alliance aims

12th May, 2017

Are you ready for the Apprenticeship Levy? The Furniture Makers’ Company, the furnishing industry’s charity, is organising a one-day conference to inform the UK furnishing industry about the implications of the forthcoming Apprenticeship Levy and wider educational issues affecting the

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