We are neither a consumer champion nor a trade body. We operate independently to ensure fairness in every case.
Our aim is to build a bridge between both sides, helping to ensure the right resolution.
We are neither a consumer champion nor a trade body. We operate independently to ensure fairness in every case.
Our aim is to build a bridge between both sides, helping to ensure the right resolution.
12th May, 2017

Are you ready for the Apprenticeship Levy? The Furniture Makers’ Company, the furnishing industry’s charity, is organising a one-day conference to inform the UK furnishing industry about the implications of the forthcoming Apprenticeship Levy and wider educational issues affecting the

25th April, 2017

Abey Furnishings joins The Furniture Ombudsman (TFO) to pledge its ongoing commitment to customer satisfaction. This means Abby Furnishings is continuing to raise its standards and as a by-product, consumers can benefit from the expertise of The Furniture Ombudsman for

11th April, 2017

The Furniture Ombudsman appoints two new members to its independent Standards Board, effective immediately. Dr Naomi Creutzfeldt from the University of Westminster and Ed Duggan, CFO at Fishpools, join the existing Standards Board team on a voluntary basis, and will

27th March, 2017

The Furniture Ombudsman is moving into new premises that will be fully operational starting the 3rd of April

6th March, 2017

    Alexandra Dobocan, Head of Communications and PR at The Furniture Ombudsman will be part of the panel of judges at this year’s UK Customer Experience Awards, which will announce its winners on the 28th of September, 2017. The

9th February, 2017

  Damian Walters, Chief Executive of the British Institute of Kitchen, Bedroom & Bathroom Installation (BiKBBI), is attempting to raise £100,000 for The Furniture Makers’ Company, the furnishing industry’s charity, by scaling the icy precipices of Mount Everest later this

17th January, 2017

  Reface Scotland Ltd, a kitchen refacing trader based in Glasgow, Scotland, joins The Furniture Ombudsman to pledge its ongoing commitment to customer satisfaction. This means Reface Scotland is continuing to raise their standards and as a by-product, their consumers can

16th January, 2017

    There are five steps consumers can take to ensure their home improvement project goes as smoothly as possible, says Judith Turner, Head of ADR and Senior Ombudsman here at The Furniture Ombudsman.   Buy from a trader who

21st December, 2016

Alexandra Dobocan, Head of Communications and PR at The Furniture Ombudsman was made a Freeman of The Furniture Makers’ Company earlier this week. Alexandra was admitted alongside six other Freemen by Ben Burbidge, the Master of The Furniture Makers, in a

16th December, 2016

  We all come to work every day with important roles to fill, we love our jobs and strive to work to the highest standards on every case and during every interaction we have with consumers and traders. However, outside

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