We are neither a consumer champion nor a trade body. We operate independently to ensure fairness in every case.
Our aim is to build a bridge between both sides, helping to ensure the right resolution.
We are neither a consumer champion nor a trade body. We operate independently to ensure fairness in every case.
Our aim is to build a bridge between both sides, helping to ensure the right resolution.
13th December, 2017

The Ombudsman is delighted to announce the appointment of four new staff members who will help the organisation further its aim of raising industry standards and inspiring consumer confidence. Gary Bennett, Ombudsman; Chloe Lewis, Assistant Ombudsman; and Ashley Howkins, Consumer

12th July, 2017

The Furniture Ombudsman managed a total of 5,903 disputes in 2016. This was a 48.7% increase from the previous year, when the Ombudsman dealt with 3,968 cases. The number of disputes was impacted by more traders joining the scheme. Some

21st June, 2017

    Multiyork, joins The Furniture Ombudsman (TFO) to pledge its ongoing commitment to customer satisfaction.   This means Multiyork is maintaining and reinforcing its high standards with consumers now benefiting from the expertise of The Furniture Ombudsman for free.

16th June, 2017

    The Furniture Makers’ Company, the furnishing industry’s charity, is calling for entries for its prestigious Sustainability Award. Now in its sixth year, the Sustainability Award recognises improvements in sustainability in relation to manufacturing of furniture, beds and bedding,

14th June, 2017

  Kevin Grix, CEO of The Furniture Ombudsman, was re-elected onto the Executive Committee of the Ombudsman Association (OA). This will be Mr Grix’s second term, which means he will support the OA for another two years. Mr Grix joins

  Trade associations from across the UK furniture and interiors industries have come together to form the Furniture and Interiors Education, Skills and Training Alliance (FIESTA), which will address the threat of a widening skills gap.   The new Alliance aims

12th May, 2017

Are you ready for the Apprenticeship Levy? The Furniture Makers’ Company, the furnishing industry’s charity, is organising a one-day conference to inform the UK furnishing industry about the implications of the forthcoming Apprenticeship Levy and wider educational issues affecting the

25th April, 2017

Abey Furnishings joins The Furniture Ombudsman (TFO) to pledge its ongoing commitment to customer satisfaction. This means Abby Furnishings is continuing to raise its standards and as a by-product, consumers can benefit from the expertise of The Furniture Ombudsman for

11th April, 2017

The Furniture Ombudsman appoints two new members to its independent Standards Board, effective immediately. Dr Naomi Creutzfeldt from the University of Westminster and Ed Duggan, CFO at Fishpools, join the existing Standards Board team on a voluntary basis, and will

27th March, 2017

The Furniture Ombudsman is moving into new premises that will be fully operational starting the 3rd of April

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