We are neither a consumer champion nor a trade body. We operate independently to ensure fairness in every case.
Our aim is to build a bridge between both sides, helping to ensure the right resolution.
We are neither a consumer champion nor a trade body. We operate independently to ensure fairness in every case.
Our aim is to build a bridge between both sides, helping to ensure the right resolution.
Affiliate Members and Partnerships
The Furniture Ombudsman prides itself on its independent, not-for- profit status. However, as the only specialist Ombudsman within the Furniture and Home Improvement Sector, we are keen to work with the leading businesses and associations in the industry enabling us to share knowledge and experience. Ultimately these links help us deliver on our key goals of raising standards and inspiring consumer confidence.
Association of Master Upholsterers and Soft Furnishers (AMUSF)
Association of Master Upholsterers and Soft Furnishers (AMUSF)
The Association of Master Upholsterers and Soft Furnishers is a trade association providing services and benefits to the craft sector within our industry. Applicants for membership are vetted before joining to ensure high standards of quality and trading are maintained. As well as services including material sourcing, help lines and support, the AMUSF also manages its own qualifications in traditional upholstery in partnership with training providers across the UK.
The National Bed Federation (NBF)
The National Bed Federation (NBF)
Founded in 1912, the National Bed Federation is the recognised trade association representing UK manufacturers of bed and mattresses and their suppliers. Its aims and objectives include ensuring that all members of the federation fulfil all relevant legal obligations and operate in an ethical manner conducive to fair trading with employees customers and suppliers. All manufacturer members must pass a rigorous, independent audit to ensure their products are safe, clean and honest.
Gas Safe Register Partnership
In 2015 we formed a partnership with Gas Safe Register to raise awareness of gas safety across the UK, including supporting Gas Safety Week.
“We want to show our support for Gas Safety Week as raising awareness of gas safety is paramount in our industry. We work closely with the home improvement industry and with consumers, so we want to be part of this campaign to encourage people to use have their home gas safety checked every year by a Gas Safe registered engineer. Through our newly formed alliance with industry leaders, we aim to be at the forefront of promoting these crucial safety messages to the industry and consumers.”
Kevin Grix, CEO
Institute of Consumer Affairs Affiliation
In 2015we pledged our support to the Institure by becoming an affiliate member. The Institute of Consumer Affairs began in 1974 as the professional body for consumer advisers working in local authorities, Trading Standards, consumer advice centres, Citizens Advice Bureaus, and other independent advice agencies. They aim of this partnership is to promote and protect the interests of consumers by supporting the development of consumer advice services and sharing our front-line experience with regulators, Government and consumer representative bodies.
Institute of Kitchen, Bathroom and Bedroom Installers (iKBBI)
Institute of Kitchen, Bathroom and Bedroom Installers (iKBBI)
The Institute of Kitchen, Bedroom & Bathroom Installers (or iKBBI as we're better known) is the UK's first and only government sanctioned institute dedicated to kbb installation. Launched in 2007, the iKBBI is a not-for- profit registered organisation, sanctioned by The UK Secretary of State (6533488) to address the increasing number of consumer complaints received each year. Working with professional installers, retailers, manufacturers, suppliers and distributors of kitchen, bedroom & bathroom product, the iKBBI will define, shape and introduce the UK's first ever industry standards. Together with the accreditation of individual professional installers, it is the aim of the institute to help members stand out from thousands of installers who simply fail to meet criteria or those who are out to blatantly damage the reputation of professional tradesmen and to provide UK consumers with an informed choice. We are partners with the Institute of Kitchen Bedroom and Bathroom Installers who provide us with technical expertise and supports our aim to raise industry standards. IKBBI is a non-profit organisation that supports professional kitchen fitters, bedroom installers and bathroom installation providers.
“The work being carried out by the Ombudsman is incredibly important to the KBB industry in general, none more so than the role they play within the requirement for Alternative Dispute Resolution. The Institute of Kitchen, Bedroom & Bathroom Installers is proud to be supporting TFO with onsite technical expertise from a wider perspective of raising standards within our industry.”
Damien Walters, IKKB CEO
Furniture Industry Research Association (FIRA)
Furniture Industry Research Association (FIRA)
The Furniture Industry Research Association was established in 1949 by the furniture industry for the industry. FIRA International provides a wide range of independent expert services that are not only dedicated to the global furniture supply chain but also to furniture consumers.
The Furniture Makers' Company
The Furniture Makers' Company
The Furniture Makers' Company is the charity for the furniture industry. They exist to help everyone involved in the industry whether you are a student, designer, maker, business owner, retailer, current or for former employee. With emphasis on three key goals – Education, which is crucial in encouraging new talent to the furniture sector. Excellence, recognising the very highest standards with their prestigious Guild Mark awards and Assistance, in providing help when times are tough with grants, time and support.
Consumer Protection Alliance founding members
Consumer Protection Alliance founding members
In 2015 we became a founding member of the CPA (consumerprotectionalliance.org), a non-commercial, not for profit, strategic alliance to promote consumer safety and protection across the construction, gas and electrical installation sectors. The Alliance is the first of this nature in the United Kingdom. Together with our partners, we will be using our combined resources and collective media reach to educate consumers, landlords and businesses on the most frequent causes of injuries and fatalities in the construction, gas and electrical installation industry. Furthermore it is our intention to assist policy makers in order to create more effective consumer legislation. Individually, these organisations have a proven track record of promoting consumer awareness. Dispute Resolution Ombudsman (which incorporates The Furniture Ombudsman) advises consumers and organisations on consumer law.
Which? Trusted Traders
Which? Trusted Traders is a free-to- use service that helps consumers to find local, endorsed traders.
Gas Safe Register
Gas Safe Register is the official list of gas engineers who are legally allowed to work on gas appliances. The Register works to protect the public from unsafe gas work through educating consumers and raising awareness of gas safety.
NICEIC and ELECSA
NICEIC and ELECSA, have a register of more than 34, 500 electrical contractors who have been assessed to carry out electrical work in the home, and are members of the Ombudsman.
B&Q Homefit
B&Q Homefit is one of our members and the fitting arm of one of the largest home improvement retailer in the United Kingdom.
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