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Training

The Furniture Ombudsman offers a range of training courses covering customer service and consumer law. 

Click here for an overview of TFO's training services.

For a list of the current courses and to book, please click on the links below or call us on 0845 653 2064.

• Pricing and Advertising Compliance - November 22nd 2016

The course is designed to cover the legal and regulatory framework, including key legislation that must be considered in relation to pricing, self regulation including CAP and BCAP codes, and the role of regulatory bodies within the consumer landscape.

Date: 22/11/2016 - 10.00am - 3.00pm (lunch provided)

Cost: £150 + VAT Members & £250 + VAT Non Members

» Read more

Principles of Consumer Law and Understanding Bed and Mattress Complaints Course - September 13th 2016

This one day course is designed to provide delegates with a comprehensive understanding of consumer legislation and the issues surrounding bed and mattress complaints. The course draws upon the experience of The Furniture Ombudsman, which handles hundreds of complaints and disputes a year on beds and mattresses.

Date: 13/09/2016 - 10.00am - 3.00pm (lunch provided)

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• Principles of Consumer Law & Understanding Upholstery Complaints - May 26th 2016

This course is designed to equip delegates with all the information necessary to ensure that they are confident in their understanding of consumer legislation, and to aid them in their understanding of the issues surrounding upholstery complaints. The course draws from the experience of The Furniture Ombudsman in handling thousands of upholstery complaints and disputes.

Date: 26/05/2016 - 10.00am - 3.00pm (lunch provided)

Cost: £150 + VAT Members & £250 + VAT Non Members

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• The Principles of Consumer Law & Understanding Home Improvement Complaints - October 4th 2016

This course is designed to equip delegates with all the information necessary to ensure that they are confident in their understanding of consumer legislation, and to aid them in their understanding of the issues surrounding home improvement complaints. The course draws from the experience of The Furniture Ombudsman in handling thousands of home improvement complaints and disputes.

Date: 04/10/2016 - 10.00am - 3.00pm (lunch provided)

Cost: £150 + VAT Members & £250 + VAT Non Members

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• Customer Relationship Management - October 18th 2016

This course explores customer relationship management techniques and principles, empowering delegates to understand how to build lasting and credible business relationships with external and internal customers.

Date: 18/10/2016 - 10.00am - 3.00pm (lunch provided)

Cost: £150 + VAT Members & £250 + VAT Non Members

» Read more

• Pricing and Advertising Compliance - November 22nd 2016

The course is designed to cover the legal and regulatory framework, including key legislation that must be considered in relation to pricing, self regulation including CAP and BCAP codes, and the role of regulatory bodies within the consumer landscape.

Date: 22/11/2016 - 10.00am - 3.00pm (lunch provided)

Cost: £150 + VAT Members & £250 + VAT Non Members

» Read more

Contact Details


The Furniture Ombudsman

0845 653 2064