The Furniture Ombudsman referenced in Laura Ashley catalogue
The Furniture Ombudsman (TFO), which aims to inspire consumer confidence in the furniture industry by raising standards and improving service, is proud to be referenced in the latest Laura Ashley catalogue.
The page within the Laura Ashley Spring catalogue explains how its Membership of The Furniture Ombudsman provides consumers with the full confidence that they will always receive the very best customer service and after care.
Jon Walters, Service Delivery Manager for The Furniture Ombudsman said “We are very pleased that interiors and fashion retailer Laura Ashley has mentioned us within their catalogue. By being one of our Members, Laura Ashley has made a strong commitment to the consumer. They have agreed to abide by our code of practice which ensures that the consumer will always receive a fair deal when purchasing from them.”
The page within the catalogue explains how Full Membership of The Furniture Ombudsman demonstrates Laura Ashley’s commitment to product and service excellence. Laura Ashley describes The Furniture Ombudsman as an independent consumer protection scheme with rigorous quality standards, specialising in providing alternative dispute resolution for furniture customers.
Caroline Buss, Head of Quality, Home said, “At Laura Ashley we aim to exceed expectations and provide a first-class customer and aftercare service. We chose to join The Furniture Ombudsman as we wanted to show that putting the customer first is highly important to us. This means that our customers can buy any furniture product from Laura Ashley with the full confidence that they will always receive the very best customer service and after care.”
The Furniture Ombudsman prides itself in raising standards within the furniture industry through its Membership scheme, providing a list of retailers from which consumers can buy from with confidence. The Furniture Ombudsman website offers a Member store locater making it easy to identifying a responsible retailer.