This one day course is designed to provide delegates with a comprehensive understanding of consumer legislation and the issues surrounding bed and mattress complaints. The course draws upon the experience of The Furniture Ombudsman, which handles hundreds of complaints and disputes a year on beds and mattresses.
What the course covers:
The legal definition of a contract – A study of the various elements that make up a contract and how this affects your daytoday business.
Statutory rights – A review of the rights and responsibilities that arise from consumer legislation.
The Sale of Goods Act – A study of the main elements of this act and how it relates to everyday transactions.
Distance Selling Regulations – A guide to the current legislation pertaining to online selling.
Consumers’ entitlements with regards to remedies – An outline of the various entitlements in law if a fault has developed, as opposed to a retailer’s policy with respect to ‘goodwill’.
Common bed and mattress complaints – Comfort, dipping and settlement, frame damage etc. Do you know how best to deal with these complaints? When might they be legally defined as a fault?
Identifying common complaints – A study of how to identify whether complaints are justified and how to deal with them quickly and cost effectively.
Validity of complaints and potential remedies – A study of how to identify whether such complaints are justified and a look at how to deal with such complaints quickly and cost effectively.
Members of both TFO and NBF £100 + VAT
TFO Members £150 + VAT
NBF Members £200 + VAT
Non-members £250 + VAT
04 April 2017
19 September 2017
To discuss your requirements in more details please call 0333 241 3209, or e-mail email@example.com