• For our retail members we are a crucial part of business, working together to improve their consumer care. Explore the benefits to hear how.
  • We work with members both before and after complaints arise to help them understand the law, raise standards and inspire consumer confidence.
  • We don’t just hear disputes, we provide valuable training and support that helps businesses to learn lessons and improve for the future.
  • Formally established by Government in 1992, we have a unique heritage and a reputation for independence, fairness and the highest standards.
Our Retail Members
“Membership of The Ombudsman demonstrates a clear commitment to customer care and satisfaction.”
- Jim Potts, Fellow of The Trading Standards Institute
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