Publications
Fire safety of furniture and furnishings in the home
A Guide to the UK Regulations
This Guide was compiled by the Furniture Industry Research Association (FIRA) in collaboration with the Executive of the British Furniture Confederation (BCFA, NBF and BFM).
Thanks are also extended to all other organisations and individuals who contributed to the Guide.
Click here to download the guide in pdf format
TFO Dispute Resolution Service
The dispute resolution service is a cost effective alternative to the small claims track in the civil courts.
The civil procedure rules which govern the small claims court states that the court must encourage the parties to a dispute to use an alternative dispute resolution procedure as an alternative to formal litigation.
Click here to download the guide in pdf format
TFO Consumer Guide
Our Consumer Guide provides all the information you need about The Furniture Ombudsman and how it can help you. It also offers step-by-step instructions about how to make a complaint.
Click here to download the guide in pdf format
TFO Annual Review
The Annual Review contains important statistics from our dispute resolution service and provides the perfect opportunity to highlight the other important areas of our service
Click here to download the review in pdf format
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