“I contacted The Furniture Ombudsman and was assigned to Judith Turner. I cannot praise and thank her
enough; she was professional, sympathetic and dealt with every one of my emails in a swift and
understanding manner. Thank you again for all your help.”
“Our experience with The Furniture Ombudsman has been a pleasant and a stress free one.
The initial form was simple to fill out online, then it seemed to be within a few days that there was a solution to
the issue. The Furniture Ombudsman is able to speak to high ranking members of companies; this is probably
why our issue got resolved so quickly. I would recommend anyone to use this service. Thank you and keep
doing what you do.“
“We found the services of The Furniture Ombudsman to be very efficient and our case was resolved with a
positive outcome. We were really happy and would like to thank you for your services.”
“The service was simple to understand and we felt as though our case was heard and dealt with quickly.”
“We would both like to sincerely thank you for your most valued help and support in resolving this.
What we thought was going to be a long drawn out affair was made so much easier knowing we had such a
reassuring and helpful contact in you. You have made us both very happy.”
Bill & Lorraine Sherman
“Adherence to a Code of Practice ensures we constantly strive to improve our customer service and, discussions
and meetings with The Ombudsman provide essential information to achieve that.
The service is fantastic – their staff take time to understand your business and work with you to reach
independent resolutions that are fair to both parties. Training is another vital element of the membership,
particularly in relation to relevant legislation changes.
Joining the scheme sends out a message that inspires customers; Homebase is a member of The Furniture
Ombudsman, offering consumers independent advice, guidance, and more importantly, protection. “
Brenda McNamara, Homebase
“Our membership with The Furniture Ombudsman allows us to benchmark our performance against our aim
to achieve the highest possible standards of service.
The expert advice offered by The Ombudsman allows us to keep pace with any changes in the legislation and
customer expectations. We rate the services of The Ombudsman as excellent.”
Paul Wright, Marks & Spencer
“Our core purpose is Better Homes, Better Lives. We aim to help millions of people improve their homes and
want our customers to feel they can buy from us with confidence. Membership of The Furniture Ombudsman
helps us do this. “
Sally Clifton, B&Q
“Membership with The Furniture Ombudsman allows us to show to internal and external audiences that we
operate a true service culture and are willing to be bound by a third party in our decision making. This helps us to
inspire confidence in our product and service right from considering a purchase, to consultation, decision
making and post-sale.
The Ombudsman regularly updates us on consumer law changes and ensures that our interpretation of what
can be complex matters is correct. It makes law and process simple for all, allowing us to focus on our
The staff are always welcoming and supportive, whether on the phone or in person. The most important thing
for us is the quick and consistent approach they offer. First class service!”
Martin Guest, Bathstore