Our independent status is at the heart of everything that we do, as is our commitment to openness, honesty and integrity and we recognise the importance of this to everyone that relies on our services. The work that we do is impartial; we are neither a consumer champion or trade body.
To help preserve our independent status, our work as an Ombudsman is regulated by a Standards Board who have oversight of our cases, practices and procedures. Read more.
Integrity and independence have always been the cornerstones upon which The Furniture Ombudsman has been built. This foundation is strengthened by the relationships we have with a number of other organisations., either directly or through our professionally qualified staff. Read more.