We are neither a consumer champion nor a trade body. We operate independently to ensure fairness in every case.
Our aim is to build a bridge between both sides, helping to ensure the right resolution.
We are neither a consumer champion nor a trade body. We operate independently to ensure fairness in every case.
Our aim is to build a bridge between both sides, helping to ensure the right resolution.
27th March, 2017

  The Furniture Ombudsman is moving into new premises that will be fully operational starting the 3rd of April. The new address is:   Second Floor 3-4 Viewpoint Office Village Babbage Road Stevenage Hertfordshire SG1 2EQ   This change comes

6th March, 2017

    Alexandra Dobocan, Head of Communications and PR at The Furniture Ombudsman will be part of the panel of judges at this year’s UK Customer Experience Awards, which will announce its winners on the 28th of September, 2017. The

9th February, 2017

  Damian Walters, Chief Executive of the British Institute of Kitchen, Bedroom & Bathroom Installation (BiKBBI), is attempting to raise £100,000 for The Furniture Makers’ Company, the furnishing industry’s charity, by scaling the icy precipices of Mount Everest later this

17th January, 2017

  Reface Scotland Ltd, a kitchen refacing trader based in Glasgow, Scotland, joins The Furniture Ombudsman to pledge its ongoing commitment to customer satisfaction. This means Reface Scotland is continuing to raise their standards and as a by-product, their consumers can

16th January, 2017

    There are five steps consumers can take to ensure their home improvement project goes as smoothly as possible, says Judith Turner, Head of ADR and Senior Ombudsman here at The Furniture Ombudsman.   Buy from a trader who

21st December, 2016

Alexandra Dobocan, Head of Communications and PR at The Furniture Ombudsman was made a Freeman of The Furniture Makers’ Company earlier this week. Alexandra was admitted alongside six other Freemen by Ben Burbidge, the Master of The Furniture Makers, in a

16th December, 2016

  We all come to work every day with important roles to fill, we love our jobs and strive to work to the highest standards on every case and during every interaction we have with consumers and traders. However, outside

8th November, 2016

The Institute of Kitchen, Bedroom & Bathroom Installers (iKBBI) announced that it had been granted permission, by The Secretary of State, to change its name with immediate effect. The announcement comes as the government-sanctioned organisation celebrates its tenth anniversary, which

7th November, 2016

We aware that Betta Living has been placed into Administration. Until we are able to ascertain from the Administrators of Betta Living whether they will uphold the terms of our conciliations and adjudications, all outstanding disputes lodged with us concerning Betta

26th October, 2016

The Furniture Makers’ Company, the furnishing industry’s charity, is delighted to announce North East manufacturer Godfrey Syrett as winner of the 2016 Sustainability Award. Established in 1947, Godfrey Syrett is a UK manufacturer of furniture solutions for the education, accommodation,

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